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Kaisu Coffee

Kaisu, coffee explained without adjectives

A roaster that stops shouting and starts explaining.

Kaisu Coffee, case study opening
Client
Kaisu Coffee
Year
2025
Industry
Food & Beverage
Services
Brand strategy, Visual identity, Art direction

Context

Kaisu has been roasting single-origin coffee in Bergamo since 2014. In ten years it went from three bars to seventy accounts across cafés and shops, without changing a comma of how it presents itself.

The market meanwhile filled up with brands saying the same things with the same graphics: dark backgrounds, photographs of beans, words like "excellence" and "passion".

The challenge

Awareness was not the problem: nobody could repeat what set Kaisu apart. Baristas sold the coffee from memory, and with different words every time.

What was needed was a system that made a 250-gram bag, a wholesale price list and a person behind the counter say the same thing.

The approach

We subtracted before adding. Out went the bean photography, the tasting jargon, and the six typefaces accumulated over the years.

In their place: one alphabet, a tight grid, and a rule. Every pack states altitude, varietal, roast and date, in the same order, always. The rest is white space.

A label system, not a packaging line

The roastery changes origin every six weeks. Packaging designed case by case would have died within a year, so we designed the grid and let the data compose it.

The result is that a new origin goes into production in half a day, without going through us. It was the client’s most explicit request and the least visible part of the work.

Label system, 2025
Label system, 2025

Training counts as much as the graphics

We wrote two pages for baristas: what to say in ten seconds, what to say in a minute, what never to say. No brand manual, no moodboard.

Six months after launch, ninety per cent of new wholesale accounts quote the same sentence when they explain why they chose Kaisu.

Results

+38%
Wholesale accountsin twelve months
−52%
Catalogue referencesat unchanged margin
4 h
Time to launch an originwas two weeks

They took away half the words we used and revenue went up. I did not expect it in that order.

Silvia Ranieri · Founder · Kaisu Coffee
Kaisu Coffee, gallery 1
Kaisu Coffee, gallery 2

Credits

Team

  • Dario SartoriCreative direction
  • Elena MarchettiStrategy
  • Mei Lin ZhouArt direction

Partners

  • Cartiera FedrigoniPapers
  • Studio OttantaStill life photography

Awards

  • ADI Design IndexPackaging · 2025

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